Return & Refund Policy
Return & Refund Policy
Your satisfaction matters to us. Please review our return, refund and replacement guidelines before placing your order.
Our Return Policy
At Mehraaz Naturals, we want you to have a positive shopping experience. If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible.
Returns and refunds are subject to the eligibility requirements described below.
Return Eligibility
To be eligible for a return or replacement, please ensure that:
- You contact us within the applicable return period.
- The product is unused and in its original condition.
- The original packaging and labels are retained where applicable.
- You provide your order details and relevant photographs when requested.
Damaged or Incorrect Products
If your order arrives damaged, defective or contains the wrong product, please contact our support team promptly.
We may request photographs or other information to help us verify the issue and determine the appropriate solution.
This may be required to help us investigate shipping or product-related issues.
Non-Returnable Items
For hygiene, safety and product-condition reasons, certain products may not be eligible for return once opened or used.
Products that have been damaged through misuse, improper storage or normal wear may also be excluded from return eligibility.
Refunds
Once a returned product has been received and reviewed, we will determine whether the order qualifies for a refund.
Approved refunds will generally be processed through the original payment method, subject to payment-provider processing times.
Refund Processing Time
After approval, refunds may take additional time to appear in your account depending on your bank, card issuer or payment provider.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be guaranteed once an order has been processed or dispatched.