Order Processing

Orders are processed after successful payment and order confirmation.

Processing times may vary depending on order volume, product availability, weekends and public holidays.

Shipping & Delivery

Once your order has been dispatched, it will be handed over to the selected shipping or courier partner.

Estimated delivery times may vary based on your location, courier availability and other external circumstances.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer promotional free-shipping offers subject to the terms of the promotion.

Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

Delivery Delays

Although we work with our shipping partners to deliver orders as efficiently as possible, delays can sometimes occur.

Incorrect or Incomplete Address

Please carefully check your shipping address before completing your order.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or re-delivery charges may apply where permitted.

Delivery Issues

If your order appears to be delayed, damaged or incorrectly delivered, please contact us with your order details so we can help investigate the issue.

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